Shipping & Delivery Policy
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://simata.shop/term-condition/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHERE DO I FIND THE TIMES FOR MY ORDER?
Our products are made in different ways, so production and delivery times vary by product.
The exact production time and estimated delivery times for each item are shown on its own product page, under Shipping. Those times apply to your order. All delivery times are estimates.
The terms below apply to all orders.
SHIPPING FEES
Free standard shipping on all orders over €50 within Europe.
Shipping costs for other orders are automatically calculated at checkout.
HOW ARE ORDERS PRODUCED AND SHIPPED?
Every item is made to order. Production begins after your order is confirmed, and the production time shown on the product page is counted in business days from that point.
Depending on the product, your order is either made by us or produced and shipped by one of our production partners, at the facility nearest to your delivery address.
If your order contains items of different types, they may be produced in different places and arrive in separate parcels, on different days. You are not charged extra for this, and each parcel has its own tracking.
You’ll receive a confirmation email when your order is placed, and a tracking link for each parcel as soon as it ships.
YOUR MESSAGE
Each piece carries the message you type. Please check your spelling, spacing and characters carefully before completing your order - we produce exactly what you enter, and once production has started the message can no longer be changed.
If we make a mistake in producing your message, we will replace the item at our cost.
WHO IS RESPONSIBLE FOR THE PARCEL?
Your order remains our responsibility until it reaches you. If a parcel is lost, delayed beyond the estimated time, or arrives damaged, contact us and we will resolve it with the carrier - you do not need to deal with them yourself.
If your order has not arrived within the estimated time, contact us. We’ll trace it with the carrier, and if it can’t be delivered within a reasonable time you can cancel the order for a full refund.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Orders only ship on business days, which are Monday - Friday.
Please note that deliveries are not made on Sundays, Saturdays, and other public holidays.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping.
For orders delivered within the European Union, all taxes are included and there are no customs charges.
Orders delivered outside the European Union may be subject to import taxes, duties and customs fees, which are set by the destination country and are payable by the recipient. We have no control over these charges and cannot predict their amount.
RETURNS AND CANCELLATION
Personalised items
Each personalised piece is made to order with the message you chose, which makes it unique to you and impossible to resell. For this reason, personalised items are exempt from the statutory right of withdrawal and cannot be returned or exchanged because you changed your mind.
If something is wrong
If your order arrives damaged, incomplete, or does not match what you ordered, email us within 30 days of delivery with a photo. We will replace it free of charge, or refund you if we can’t. In most cases you will not need to send the item back to us.
This does not affect your statutory rights, including the legal guarantee of conformity available to consumers in the European Union.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: info@simata.shop
- Click here to send us inquiry