FAQ
FREQUENTLY ASKED QUESTIONS
Can I see how my message will look before I order?
Yes. Every product page shows your message in its coded form as you type. On our prints the whole artwork redraws live, so you can see the exact layout before you order – the word PREVIEW across it does not appear on the print you receive.
Can I customize a name, a date, or numbers onto the piece?
Absolutely. You can personalize any piece – jewelry or print – with a name, a date, or numbers, as long as you stay within the character limit for that design.
How do I know if my message is too long?
Every design has its own character limit. It is shown on that product’s page, and the message field stops you when you reach it, so you never have to count. Prints generally have room for longer messages than jewelry.
What if I need help choosing a message?
Every product page has a “get inspired” option that suggests messages based on the occasion. Tick it, choose a category, and the suggestion fills the message field for you.
What is the difference between Secret and Reveal?
Some designs let you choose how your message appears. Secret shows only the coded version, so nobody reads it unless you tell them. Reveal sets your message in words as well. Where the choice is available, you will find it on the product page.
What materials are used to make the jewelry?
Our jewelry is made exclusively of quality materials to ensure longevity and durability. We use a variety of materials, including 14K gold-filled, 925 sterling silver, Griffin silk thread and Japanese glass beads. All the materials we use are nickel, Lead and cadmium free, making them hypoallergenic for sensitive skin. We take great care in selecting our materials to ensure they meet the highest quality standards and provide superior craftsmanship. If you have any specific questions about the materials used in your jewelry, please feel free to reach out.
What are your prints made of?
Our prints are produced on heavyweight matte paper, framed behind shatterproof plexiglass, and arrive ready to hang. Size and frame finish are listed on each product page. Designed in Cyprus, printed in Europe.
How do I keep my jewelry in good condition?
To ensure your jewelry maintains its quality and appearance for a long time, we recommend following these care instructions:
Avoid contact with harsh chemicals, such as perfumes, lotions, and cleaning agents, as they can damage the materials.
Remove jewelry before engaging in activities such as swimming, exercising, or household chores, as they can expose the jewelry to excessive moisture or impact.
Store your jewelry in a cool, dry place, preferably in a jewelry box or pouch, to protect it from dust, scratches, and potential tarnishing.
Regularly clean your jewelry using a soft cloth to gently polish and remove any dirt or oils that may have accumulated.
By following these guidelines, you can help ensure that your jewelry stays in excellent condition, allowing you to enjoy it for years to come.
How do I care for my print?
Hang your print out of direct sunlight and away from damp rooms such as bathrooms – both fade paper over time. Clean the plexiglass with a soft, dry cloth. Avoid sprays and solvents, which can damage the surface.
Do you offer any warranty on your products?
Yes, we offer a 12-months warranty on every SIMATA piece. This warranty covers manufacturing defects and craftsmanship issues. It does not cover loss, breaks, scratches, tears, or changes in colour over time.
Do you offer secure online payment options?
Yes, our site uses SSL and AES-256 encryption to securely process payments made with major credit/debit cards and PayPal.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can select your preferred payment method during the checkout process.
How long will it take for my order to arrive?
Everything is made to order, so your item is produced first and shipped after. Delivery is usually up to 10 business days in Europe, and up to 14 for the rest of the world. The exact window for your item is shown on its product page and again at checkout. If your order contains both jewelry and a print, the two are made in different places and arrive separately, each with its own tracking.
Do you offer international shipping?
Yes, we ship worldwide. Shipping is free on orders over €50 within Europe. Orders outside Europe, or under €50, are charged shipping at checkout – the exact amount is always shown before you pay.
What should I do if I receive a damaged or defective product?
Contact us within 14 days with your order details and a photo of the issue, and we will put it right.
Can I cancel or modify my order after it has been placed?
If we have not yet started production on your customized order, it may be possible to cancel or modify it. Please contact us as soon as you can – prints go into production quickly, so write the same day if you need to change one.
What is your return policy?
Due to the personalized nature of our products, there is no possibility of return. Each piece is made to order to your specifications, making it unique to you. If you encounter a manufacturing defect or damage in transit, please contact us.
How can I contact your customer support ?
You can reach our customer support team by sending an email to <info@simata.shop> or by filling out the contact form on our website. We endeavor to respond to all inquiries within 1 business day.
Do you use eco-friendly materials for your products and packaging?
Yes. Our jewelry and its packaging are made from high-quality, environmentally responsible materials. Our prints are made only once you order them – nothing is printed in advance, so there is no overproduction and no unsold stock.