The gift for the one who has everything

FAQ

FREQUENTLY ASKED QUESTIONS

Yes. Every product page shows your message in its coded form as you type. On our prints the whole artwork redraws live, so you can see the exact layout before you order. The word PREVIEW across it does not appear on the print you receive.

Absolutely. You can personalize any piece, jewelry or print, with a name, a date, or numbers, as long as you stay within the character limit for that design.

Every design has its own character limit. It is shown on that product’s page, and the message field stops you when you reach it, so you never have to count. Prints generally have room for longer messages than jewelry.

Every product page has a “get inspired” option that suggests messages based on the occasion. Tick it, choose a category, and the suggestion fills the message field for you.

Some designs let you choose how your message appears. Secret shows only the coded version, so nobody reads it unless you tell them. Reveal sets your message in words as well. Where the choice is available, you will find it on the product page.

Our jewelry is made exclusively of quality materials to ensure longevity and durability. We use a variety of materials, including 14K gold-filled, 925 sterling silver, Griffin silk thread and Japanese glass beads. All the materials we use are nickel, Lead and cadmium free, making them hypoallergenic for sensitive skin. We take great care in selecting our materials to ensure they meet the highest quality standards and provide superior craftsmanship. If you have any specific questions about the materials used in your jewelry, please feel free to reach out.

Our prints are produced on heavyweight matte paper, framed behind shatterproof plexiglass, and arrive ready to hang. Size and frame finish are listed on each product page. Designed in Cyprus, printed in Europe.

To ensure your jewelry maintains its quality and appearance for a long time, we recommend following these care instructions:

Avoid contact with harsh chemicals, such as perfumes, lotions, and cleaning agents, as they can damage the materials.
Remove jewelry before engaging in activities such as swimming, exercising, or household chores, as they can expose the jewelry to excessive moisture or impact.
Store your jewelry in a cool, dry place, preferably in a jewelry box or pouch, to protect it from dust, scratches, and potential tarnishing.
Regularly clean your jewelry using a soft cloth to gently polish and remove any dirt or oils that may have accumulated.
By following these guidelines, you can help ensure that your jewelry stays in excellent condition, allowing you to enjoy it for years to come.

Hang your print out of direct sunlight and away from damp rooms such as bathrooms, as both fade paper over time. Clean the plexiglass with a soft, dry cloth. Avoid sprays and solvents, which can damage the surface.

Every order is checked before it ships. If it arrives damaged, incomplete, or not what you ordered, email us within 30 days of delivery with a photo, and we’ll replace it free of charge, or refund you if we can’t.

This is in addition to your rights under EU consumer law: you are entitled to free remedies from us for two years if goods are not as they should be, and this does not affect those rights.

Yes, our site uses SSL and AES-256 encryption to securely process payments made with major credit/debit cards and PayPal.

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can select your preferred payment method during the checkout process.

Everything is made to order, so your item is produced first and shipped after. Production and delivery times vary by product. The exact times for your item are shown on its product page and again at checkout. If your order contains items of different types, they may be made in different places and arrive separately, each with its own tracking.

Yes, we ship worldwide. Shipping is free on orders over €50 within Europe. Orders outside Europe, or under €50, are charged shipping at checkout. The exact amount is always shown before you pay.

Email us within 30 days of delivery with your order details and a photo of the issue. We will replace it free of charge, or refund you if we can’t.

Personalised orders can’t be cancelled once placed. If you spot a mistake in your message, email us straight away and we’ll tell you whether it can still be corrected.

Personalised pieces are made to order with your message, so the 14-day right of withdrawal does not apply and they can’t be returned or exchanged because you changed your mind. If anything arrives damaged, incomplete or not as ordered, see the answer above. Full details are in our Shipping & Delivery Policy.

You can reach our customer support team by sending an email to <info@simata.shop> or by filling out the contact form on our website. I endeavor to respond to all inquiries within 1 business day.