FAQ
FREQUENTLY ASKED QUESTIONS
How can I see how my message would look in Morse code?
When you personalize your message, you will be able to see a display that showcases the translation of your message into Morse code. This allows you to visualize how your message would appear in this unique and symbolic form. By providing this feature, you can appreciate the beauty and elegance of Morse code and see how your personalized message takes on a new dimension.
Can I customize a name, a date, or numbers onto the piece?
Absolutely! You can personalize your jewelry with a name, a date, or numbers as long as you stay within the character limit specified for the particular design.
How do I know if the message is too long?
To ensure your message fits perfectly on the jewelry, we provide the maximum amount of characters allowed for each design on the product page. This information is clearly indicated, allowing you to determine if your desired message falls within the character limit. If your message exceeds the maximum character count, we recommend choosing a shorter alternative or choose a different design. By referencing the maximum character limit displayed on the product page, you can be confident that your message will fit beautifully on the jewelry.
What should I do if I need help choosing a message for my jewelry?
If you need assistance selecting a message for your jewelry, we have a helpful feature on each product page. You can find an option to receive suggestions for messages based on the specific event or occasion that the jewelry is intended for.
How can I keep my jewelry in good condition for a long time?
To ensure your jewelry maintains its quality and appearance for a long time, we recommend following these care instructions:
Avoid contact with harsh chemicals, such as perfumes, lotions, and cleaning agents, as they can damage the materials.
Remove jewelry before engaging in activities such as swimming, exercising, or household chores, as they can expose the jewelry to excessive moisture or impact.
Store your jewelry in a cool, dry place, preferably in a jewelry box or pouch, to protect it from dust, scratches, and potential tarnishing.
Regularly clean your jewelry using a soft cloth to gently polish and remove any dirt or oils that may have accumulated.
By following these guidelines, you can help ensure that your jewelry stays in excellent condition, allowing you to enjoy it for years to come.
What materials are used to make the jewelry?
Our jewelry is made exclusively of quality materials to ensure longevity and durability. We use a variety of materials, including 14K gold-filled, 925 sterling silver, Griffin silk thread and Japanese glass beads. All the materials we use are nickel, Lead and cadmium free, making them hypoallergenic for sensitive skin. We take great care in selecting our materials to ensure they meet the highest quality standards and provide superior craftsmanship. If you have any specific questions about the materials used in your jewelry, please feel free to reach out.
Do you offer any warranty on your products?
Yes, we offer 12-months warranty on all our jewelry. This warranty covers manufacturing defects and craftsmanship issues. However, please note that certain situations are not covered by the warranty. These include loss of jewelry, breaks, scratches, tears, and changes in the colors of the jewelry over time. The warranty is applicable as long as the jewelry has been used and cared for in accordance with our guidelines. If you believe your jewelry is experiencing an issue covered by the warranty, please contact us with your order details and a clear description or images showcasing the issue. We will assess the situation and provide guidance on how to proceed within the parameters of our warranty coverage.
Do you offer secure online payment options?
Yes, our site uses SSL and AES-256 encryption to securely process payments made with major credit/debit cards and PayPal.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can select your preferred payment method during the checkout process.
How long will it take for my order to arrive?
The delivery time may vary depending on your location and the shipping method selected. Typically, orders are processed and shipped within 3 business days after payment confirmation. You can refer to our Shipping and Delivery page for more specific information
Do you offer international shipping?
Yes, we offer international shipping to select countries. However, please note that shipping costs and delivery times may vary for international orders. Please refer to our Shipping and Delivery page for more information.
What should I do if I receive a damaged or defective product?
In the rare event that you receive a damaged or defective product, kindly reach out within 30 days. Please provide us with your order details and a clear description or images showcasing the issue. We will be more than happy to assist you and provide a suitable solution.
Can I cancel or modify my order after it has been placed?
If we have not yet started production on your customized jewelry, it may be possible to cancel or modify your order. We understand that circumstances may change, and we will do our best to accommodate your request. Please contact us as soon as possible with your order details. We will assess the status of your order and provide further instructions regarding cancellation or modification options. However, please note that if production has already begun on your customized jewelry, cancellation or modification may not be possible. We appreciate your understanding in this matter.
What is your return policy?
Due to the personalized nature of our jewelry, there is no possibility of return. Each piece is specially crafted to your specifications, making it unique to you. However, if you encounter any issues with your order, such as a manufacturing defect or damage during shipping, please contact our customer support team within 30 days to discuss available options for resolving the issue. We are committed to ensuring your satisfaction with our products and will work to find a suitable solution.
How can I contact your customer support ?
You can reach our customer support team by sending an email to <info@simata.shop> or by filling out the contact form on our website. We endeavor to respond to all inquiries within 1 business day.
Do you use eco-friendly materials for your products and packaging?
Yes, we prioritize both quality and environmental responsibility. Our products and packaging materials are made from high-quality, environmentally friendly materials, aligning with our commitment to sustainability and eco-conscious practices.